Payment Policy

Effective Date: 31 October 2025

This Payment Policy explains how payments are processed for services purchased through brandoraads.com, owned and operated by BRANDORA AG LIMITED (“Brandoraads”, “we”, “us”, or “our”). By purchasing from us, you agree to this Payment Policy, along with our Terms and Conditions and Privacy Policy.

1. Accepted Payment Methods

  • We accept payments via secure online methods including credit/debit cards, bank transfer, and other gateways as made available on our checkout page.
  • All payments are processed through trusted third-party payment processors that comply with PCI-DSS (Payment Card Industry Data Security Standards).
  • We do not store or have access to your full payment card details.

2. Currency

All transactions are processed in British Pounds Sterling (GBP £) unless otherwise agreed in writing. If you are located outside the United Kingdom, currency conversion rates and fees may apply as determined by your payment provider.

3. Payment Terms

  • Full or partial payment may be required in advance, depending on the project or service type.
  • All invoices must be paid by the due date indicated. Late payments may result in project delays or suspension of ongoing services.
  • For recurring services (e.g., monthly retainers), payments are due on the recurring billing date specified in your contract or invoice.

4. Security of Payments

All online payments are handled through secure, encrypted connections. We use SSL certificates to protect your data during transmission. Our payment partners follow industry-standard security measures to prevent unauthorized access and fraud.

5. Taxes and Fees

  • All prices displayed on our website or invoices are exclusive of applicable taxes unless otherwise stated.
  • Clients are responsible for any applicable VAT, local taxes, or transfer fees associated with payments.

6. Refunds

Refunds are handled in accordance with our Returns & Refunds Policy. Due to the customized nature of our services, refunds are only provided in limited circumstances where eligible.

7. Failed or Declined Payments

  • If a payment fails or is declined, the client will be notified immediately.
  • We reserve the right to suspend or cancel ongoing work until payment is received in full.
  • Repeated failed payments may result in additional processing fees or termination of service agreements.

8. Chargebacks and Disputes

If you believe a payment has been made in error, please contact us at info@brandoraads.com before initiating a chargeback. Unresolved chargebacks may result in service termination and additional legal or administrative fees.

9. Payment Confirmation

Once payment is received, an official invoice or receipt will be sent to your registered email address. Please retain this document for your records.

10. Late Payments

Invoices not paid within the agreed timeframe may incur a late fee of up to 5% of the outstanding balance per month, or the maximum permitted by law. We also reserve the right to withhold or delay deliverables until payment is received.

11. Changes to This Policy

We may update this Payment Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about payments or billing, please contact us:

BRANDORA AG LIMITED
9–10 Somerset Place, Glasgow, G3 7JT, Scotland
Email: info@brandoraads.com
Tel: +44 7848 157647